Donation Guidelines

Make A Donation

Donation Guidelines

Mahalo for your interest in making a donation! Below are our Donation Guidelines to help you understand and identify which of your items would most help the individuals and families we serve.

As a non-profit organization, Helping Hands Hawai‘i® relies on a number of sources for the funding that supports our programs and services. In addition to the Aloha United Way, state and county agencies, and local and national government, private donations from individuals, families, corporations, and foundations/trusts play a significant role in our ongoing success.

The value of each contribution to Helping Hands Hawai‘i®, whether it is made in dollars or time in service, is multiplied by the proficiency of its staff. Over 90% of every charitable dollar received goes directly to support the programs and services. Helping Hands Hawai‘i® serves more than 20,000 individuals and families each year and works collaboratively with a network of over 100 non-profit and community partners across the State.

No matter which form of giving you choose, your charitable gift to Helping Hands Hawai‘i® will impact our community now and for generations to come. Because you care, you can help to foster new levels of human opportunity and achievement and, by doing so, infuse the entire spectrum of Helping Hands Hawai‘i® with your singular imprint.

The charitable gift you make today will help to complete the circle of concern fostered by Helping Hands Hawai‘i®, ensuring that our community and its people remain united in both purpose and promise.

  • Beds – all sizes, especially single beds 
  • Household furniture – dining tables, sofas, coffee tables, chairs
  • Small appliances – microwaves, electric kettles, fans
  • Clothing – all types and sizes (not accepting at this time)
  • Accessories – footwear, handbags, backpacks
  • Linens, towels, mats
  • Hygiene – shampoo, body wash, toothbrush, toothpaste, feminine products, etc.

Based on client need and liability concerns, we are unable to accept:

  • Infant/child car seats, strollers, carriers, and cribs
  • Sporting equipment – treadmills, weightlifting gear, golf clubs, etc.
  • Hospital/medical equipment – hospital beds, wheelchairs, crutches
  • Custom-built appliances
  • Musical instruments
  • Computers and related equipment, specialized electronics

Donations of furniture, bedding, household items and supplies, small appliances, and unused personal hygiene items can be dropped off at our donation warehouse in Kalihi. 

Community Clearinghouse – Donation Center 
2100 N. Nimitz Highway 
Honolulu, HI 96819 
Enter off Puuhale Road in back of building 

Donation Hours: 
Monday through Friday, 11:00 a.m. – 2:00 p.m. 
Third Saturday of the Month, 9:00 a.m. – 1:00 p.m. 

**The Community Clearinghouse is closed on weekends (except for the third Saturday of the month) and on most major holidays.** 

The Community Clearinghouse charges a fee to pick up gently used furniture and household items from your home or business. The fee helps to cover Community Clearinghouse expenses including, but not limited to, auto insurance, vehicle registration fees, annual servicing, periodic maintenance, and gas. Unfortunately, we are unable to accommodate same-day service requests.

All donated household goods are distributed to individuals and families in need free of charge.

Flat Rate


Enter Home


Not on Ground Level


Complete the Donation Pickup Form to schedule a pick up.

Make sure your items are in acceptable condition:

  • Upholstered items should not be broken or have excessive rips, stains, pet hair, or fading
  • Wooden items should not have excessive watermarks or discoloration, chipped edges, missing hardware or parts, etc.
  • Items should be clean and free of odor
  • Items MUST be pest free (i.e., no bed bugs or termites)
  • Small appliances should be clean and in working condition


We cannot accept donations that are broken, torn, dirty, rusted, or in need of repair because we do not have the staff or budget to refurbish them.

Donations are distributed to families in “as is” condition. Because of this, staff may decline a donation if, in their judgement, the item is not in clean, usable condition.


Also remember:

  • Check your items for any personal belongings. Once we receive donations, they are often immediately available for clients and may not be in our possession for you to recover your items.
  • Clearly label your items for Helping Hands Hawai‘i if you are not going to be present for the appointment. The driver will call the morning of your appointment and provide an estimated timeframe for his arrival in your area. The driver will call you if there is a delay.
  • The driver will provide a donation receipt for your items before leaving.